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Water Store Help

Please note that as of right now we do not physically handle any merchandise. Our partner,, does it for us. If you can't find an answer here, please contact Amazon Customer Support.

- Our shipping options

For shipping within United States, there are several shipping methods:

  • Standard Shipping: 3-5 business days, $2-$8 based on item type and weight.
  • Two-Day Shipping: 2 business days, $5-$10 based on item type and weight.
  • One-Day Shipping: 1 business day, $9-$20 based on item type and weight.
For items that require special handling or are heavy, there may be a per pound charge.
Free shipping is offered for purchases over $25.

- Do we ship internationally?

We are currently able to ship books, CDs, DVDs, VHS videos, music cassettes, vinyl records, and select software to international addresses. Shipping rates can be obrained at the time of checkout.

Items from Amazon Marketplace can be shipped to several international regions, but cannot be shipped to Africa, Island Nations, Israel, Latin America, or the Middle East.

- Why don't we show all prices?

Sometimes offers special rebates that are calculated only when item is added to the shopping cart. In order to see that, you'd have to add item to the shopping cart. You can remove item at any time.

Sometimes product you select is offered on through a 3rd party, or another retailer. In this case oftentimes cannot calculate exact price. Prices are available at the time of checkout.

- How can I track my order?

Your order is processed and shipped by through our partnership with them. You can view, change and track your order by going to My Account page.

- What is your return policy?

You may return most items sold through our store within 30 days of delivery for a full refund. Please be aware that all refunds are handled by our partner Contact their website or customer support if you have questions specific to a certain merchandise.

- Is my information secure?

We do not collect any personal information from our store visitors. When you make a purchase, you will be redirected to for payment and checkout process. Amazon is the largest store on the internet, so they take a lot of measures to protect you and your personal information. The overwhelming majority of their online transactions are completed without incident. However, make sure you take normal steps to protect yourself, such as:

  • pay with a credit card, never use your debit card online
  • keep your password private
  • never ever answer emails that ask you to disclose your or passwords, credit card or banking account number.

- How can I contact customer support?

All customer support issues, product shipping and returns are handled by our partner First, try Help and see if you can find your answer there.
Here's how you can contact directly:

US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335

Snail mail to customer service, Inc.
Customer Service
PO Box 81226
Seattle, WA 98108-1226


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Other Recommended Sites: - Water Quality Association. - The Water Store. - US Environmental Protection Agency. US Geological Survey.

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